Contact

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Info + Advice

+49 89 7201367-0
info@idemtelematics.com

 

Support

+49 89 7201367-10
support@idemtelematics.com

 

Jobs

+49 89 7201367-0
karriere@idemtelematics.com

CAREER

Create the future of
The transport and logistics world with us

We are a young, dynamic team, are pleased to take on new challenges and are looking forward to strengthening our teams in München and Ulm.

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Vacancies

Customer Account Manager, Technology

We are a young, dynamic team with short reporting and decision-making processes. To strengthen our support team in München, we are currently looking for a Customer Account Manager in our Technology Department.

We are looking for a very adaptive and versatile member of staff, who will manage of our national and international customers.

Your tasks

  • You will be the contact person for our national and international installation partners and end customers for solving technical problem issues.
  • Processing and settlement of guarantee cases
  • Documentation and processing procedures in a ticket system
  • Collaboration with product management to improve products
  • Supporting our customers and partners by telephone and email
  • Close collaboration with our sales department as well as supporting them technically
  • Maintaining customer satisfaction

Your profile

  • High service orientation and customer orientation
  • 2 - 3 years professional experience with customer contact
  • Internet knowledge (web applications are utilised)
  • Able to work independently
  • Experience with MS Office (Outlook, Word, Excel)
  • Good working knowledge in the (electro)technical field
  • Very good team and communication skills
  • Very good knowledge of German and good knowledge of English (spoken and written) are required - additional languages are advantageous
  • Experience in handling complaint processing will be an advantage
  • Basic knowledge of mobile radio technology, GPS systems, telematic will be advantageous
  • Understanding of logistics and transport is an advantage

We offer performance-related pay, varied activities in a high technology environment and a wide range of career opportunities. We look forward to receiving your application, preferably by email to

karriere@idemtelematics.com

You can also apply on your own initiative

Perhaps your desired position is not included in our job advertisements. Then we still look forward to receiving your application.

Apply on your own initiative

Values and additional benefits

  • Comprehensive range of further training courses offered by the BPW Group
  • Flexible working hours
  • Flat hierarchies and agile methods
  • Community sports events
  • Collegial atmosphere and coffee for everyone
  • Open innovation culture with space for new ideas
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Do you still have questions?

A website cannot provide enough space for all answers. Just write us: karriere@idemtelematics.com

Get in Touch

How to continue with your application

As soon as we have received your application, we will then confirm receipt by email. After reviewing your letter of application and the enclosed documents, we will then get in touch with you.

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